FAQ's

About Our Jewelry

  1. What materials are your jewelry made from?

Our jewelry is made from a variety of materials, depending on the piece. Materials may include stainless steel, copper, brass, zinc alloy, cubic zirconia, and gold, silver, or rose-gold plated finishes. Please review each product description for specific material details.

  1. Will the jewelry tarnish or change color?

Our jewelry features an anti-tarnish finish designed to help protect against tarnishing and discoloration. With proper care, each piece is long-lasting and can maintain its beautiful appearance and shine over time. To help preserve the finish, avoid exposing your jewelry to water, sweat, perfumes, lotions, oils, and other chemicals.

  1. How do I choose the correct necklace, bracelet, or ring size?

Each product page includes the available size, length, or measurements. We recommend comparing these measurements with a measuring tape or string to determine the best fit. For rings, use a ring-sizing guide or have your finger professionally measured before ordering. If you are unsure about sizing, please contact us before placing your order, as all sales are final.

  1. How do I care for my jewelry to help it last?

To keep your jewelry looking beautiful:

• Remove it before showering, swimming, or exposing it to water.
• Avoid contact with perfume, hair products, lotions, soaps, oils, and other chemicals.
• Remove your jewelry before exercising or participating in activities that cause sweating.
• Avoid contact or friction with hard surfaces to help prevent scratches, wear, and damage.
• If your jewelry needs cleaning, avoid using commercial jewelry cleaners. Gently clean it with warm water, then pat it dry with a clean cotton or microfiber cloth.
• When not wearing your jewelry, store it in the box or drawstring pouch it came in.
• If your jewelry is exposed to water or sweat, gently pat it dry with a clean, soft towel as soon as possible to help preserve its color and finish.

  1. How will my jewelry be packaged?

Your jewelry will be carefully packaged in either a jewelry box or a drawstring pouch, depending on the item.

Shipping & Orders

  1. How long does shipping take?

In-stock orders placed before 12:00 PM EST on business days are typically packed and shipped the same day. Orders placed after 12:00 PM EST are generally processed and shipped the next business day. Delivery times vary depending on your location and the shipping method selected at checkout.

  1. Do you provide tracking information?

Yes. Once your order has shipped, tracking information will be sent to the email address and/or phone number provided at checkout. Please allow some time for tracking updates to appear.

  1. Can I cancel or change my order after placing it?

Because orders may be processed quickly, we cannot guarantee cancellations or changes after an order has been placed. If you need to request a change or cancellation, please email buyouterbeauty@gmail.com immediately. Once an order has shipped, it cannot be changed or canceled.

Returns & Customer Support

  1. What is your return or exchange policy?

All sales are final. We do not accept returns or exchanges. If your order arrives damaged or incorrect, please contact us for assistance.

  1. What should I do if my order arrives damaged or incorrect?

Please email buyouterbeauty@gmail.com within 72 hours of delivery with your name, order number, and clear photos of the damaged or incorrect item. Once the issue has been evaluated, you will receive a replacement product, store credit, or refund.

  1. How can I contact customer service?

For questions about our products, orders, or policies, please email us at buyouterbeauty@gmail.com.